Availability

We try to keep the website updated as regularly as possible. Because we are primarily a high street shop, some products will go out of stock before we have chance to change the site. On the other hand, products may come in stock and not show on the site. If your purchase becomes unavailable we will contact you to arrange a replacement or cancelation.

If there’s something you don’t see please contact us to see if it is available.

Preparation & Packaging

• All fresh fish is skin-on and bone-in unless stated otherwise
• All whole fish is priced/sold as head-on, gut-in. Fish will be gutted prior to shipping unless you request otherwise.
• Where boning/skinning/shelling is required please be aware that all though great care is taken, some bone/shell may remain.
• Where a weight per £ is stated, we will endeavour to keep as close to that weight as possible but never less than.  eg Cod is sold per 500gm, this might equate to one fillet or slightly more/less. We will cut down or add cuts to get the correct weight, depending on size at the time
• We will package products for ease of transport. e.g 4 x 250gm smoked salmon may be sent as 2 x 500gm. To help keep costs to the customer down we will keep unnecessary packaging to a minimum.

All orders are sent out boxed with Gel/ice packs in Insulated boxes.

Packaging that can be re-used/recycled: Outer Box, insulated Card inserts, gel Packs (reusable)

None Recyclable : Blue box liner, Air cussion Filler, Vacuum Bags

Contents are sealed with either vacuum bags or heat sealed foil wrap depending on the contents

Our protective packaging is designed to keep your purchase as cold as possible and without the worry of anything leaking out while in transit.

Ordering & Delivery Info

Currently we require orders to be £35 and over excluding shipping costs. If your basket doesn’t meet this requirement you will be unable to proceed through check out.

If you wish to just purchase Dry Ingredients, Utensils or other smaller non-chilled items and can’t meet the £35.00 minimum sale, we can still accomodate your order. With a different postage service and no reliance on chilled packaging etc we can reduce costs and make smaller purchases possible. Just send us an email with your order and delivery details and we will send you a paypal invoice. If your order exceeds the £35 minimum minus delivery, then please use the regular checkout.

If you see a product marked with ** then this means that particular product was further processed by our selves. For example Smoked Mackerel is smoked and cooked on our premises, or Crabs are cooked  and dressed by ourselves. This is mainly with regards to smoked products, Crab/lobster and Pates.

Orders over £80 qualify for free shipping. Please make sure to select the Free shipping option when checking out.

Shipping to mainland UK ONLY. Sorry, we do not ship to NI, Channel Islands, Isle of Man. Orders from any excluded destinations will be cancelled and refunded.

Payment Methods

Currently we use Paypal as our payment method.

If you don’t use Paypal or you do not have an account then don’t worry, we can still accommodate your order! Just give our shop a call and we can take your order over the phone.

Alternatively, send an email to Orders@sandgateseafoodswhitby.com with your order and delivery details and we will forward a paypal invoice. You don’t need a Paypal account to pay via Paypal invoice. Just follow the payment link in the email and pay with your debit/credit card as normal.

WHEN YOU PLACE AN ORDER (day 1) IT WILL BE  DISPATCHED FROM US THE FOLLOWING DAY (day 2) AND DELIVERED THE DAY AFTER (day 3) ORDERS RECEIVED AFTER 9AM ON A THURSDAY WILL BE DISPATCHED THE FOLLOWING TUESDAY.  ALL SUBJECT TO STOCK.

Next day delivery £6.50.

Dispatch days are Tuesday, Wednesday, Thursday. Saturday delivery by prior arrangement only.

Please note that requests to deliver to safe places are at the customers own risk. Such is the perishable nature of our products we advise you to be home to sign for your parcel.

Following Delivery, please refrigerate your purchase as soon as possible or freeze if labelled suitable. Date lines only refer to a sealed product, once opened we recommend using within 2 days on most products.

Once you have completed your order there is nothing else you need to do, please do not phone the shop or email to tell us, we already know! Unless of course you wish to amend or cancel your order. 

If You want to know any more info, or you are unsure about anything then please get in touch!